company

NOC Technician (Coudersport Area)

NOC Technician (Coudersport Area)

JOB SUMMARY:

Zito is looking for a NOC technician to help provide 24 x 7 x 365 support for the network. The ideal candidate will need prior NOC experience and be capable of multi-tasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to the standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible, and a self-starter with a positive attitude to face the challenges of a high energy organization.  This position may require evening, night and/or weekend hours to include holidays.

Duties and Responsibilities (including but not limited to):

  • Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc. and drive issues to resolution.
  • Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting
  • Work and escalate issues/network events internally and externally with various providers/vendors
  • Provide excellent customer service and technical support to a variety of clients
  • Responsible for network connectivity of over 6,000 devices


Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Basic knowledge of TCP/IP
  • Basic knowledge of WAN and LAN hardware and technology
  • Basic knowledge of Cisco/Juniper
  • Tenacious problem solving skills, strong attention to detail and results orientation
  • Knowledge of telecom products and services
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to handle multiple projects and tasks
  • Ability to use personal computer and software applications (i.e. Word, Excel, etc.)
  • Ability to work in self-disciplined environment
  • Well organized with good time management skills


ZITO MEDIA IS AN EQUAL OPPORTUNITY EMPLOYER

Submit resumes to:  This email address is being protected from spambots. You need JavaScript enabled to view it.